A crisis or disaster can strike anyone at anytime. At such times there needs to be well-rehearsed response
plan to ensure that the actions taken are positive, focused and effective.
The principles of good crisis management are simple, and yet many companies fail to apply them correctly.
Actually identifying a crisis, for example, is not always as easy as it might seem. It’s because of this that
good crisis management procedures include triggers for the early identification of incidents and the invocation
of an appropriate response.
RSJ Consultants will assist you in developing a practical crisis management framework that will:
• Integrate your existing contingency plans and lines of communication
• Identify the members of a Crisis Management Team and their responsibilities
• Provide the required focus for an effective response
• Manage exercises to validate plans and improve staff training and awareness
RSJ Consultants will ensure your crisis management process and associated plan include the following
fundamentals:
• Use of the existing management structure including roles and responsibilities
• Incident and crisis identification
• On-call, standby and invocation processes
• Identification of internal and external lines of communication
• System by which business continuity plans are invoked and co-ordinated
• Decision making and the resolution of conflicts of interest
• Management of the incident site
• Arrangements for reporting the status of staff availability, facilities, systems
and other processes or equipment critical to the business
• Identification of key communication and technical equipment
• Organisation and management of the Crisis Management Control Centre
• Status reporting throughout the company and to appropriate external
organisations
• Developing disaster report forms
CRISIS MANAGEMENT
